Saved Bulk Actions privacy

This section describes how Saved Bulk Actions handles data. It supplements the site-wide privacy policy.

Where the application runs

Saved Bulk Actions is a Freshworks Developer Platform 3.0 application. Its interface and its server-side functions run on infrastructure operated by Freshworks. Atesen Software does not operate a server for this application and does not host a database for it.

What it talks to

Every outbound request the application makes is addressed to your own Freshdesk account at your-subdomain.freshdesk.com. The application sends no data to Atesen Software, to an analytics provider, or to any other third party.

Credentials

Your Freshdesk API key is stored as a Freshworks secure installation parameter. It is inserted into request headers by the Freshworks platform. It is not written to the application's data store, not returned to the browser, and not visible to Atesen Software.

Run data

Ticket identifiers, the values being changed and per-ticket outcomes are written to the Freshworks application data store belonging to your installation, so that a run can be resumed and audited. That store is part of your installation. The audit CSV is produced from it for you to download.

Support correspondence

If you email support, that message and anything you choose to attach to it reaches an Atesen Software mailbox. Please do not send API keys or ticket exports containing personal data; a description and the identifiers involved are enough to investigate.